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How To Deliver Customer Service Like An Athlete

Peter Drucker once stated that the purpose of every American business is one thing – creating customers. Research by the American Management Association show that your average HAPPY customer will tell 3 people about her experience with you. Research shows … Continue reading

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How To Address The Customer Service Gap

Finding Solutions that otherwise puzzle organizations Organizations believe that they provide exactly what customers desire. Ask any firm and the Paretto Principle prevails. 80 percent of most organizations believe they deliver exemplary customer service. Ironically, less then 20 percent do. … Continue reading

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Customer Service Course At Its Simplest

Come to think of it, there is no industry that does not involve customer service; reason why this course was created to help entrepreneurs and employees to understand customer service and its importance. Customer service is a process whereby a … Continue reading

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